HolyShite: That Was NOT Fun

Well after many many hours of downtime the Ninjalane server is back online and ready to serve pages... almost..

I have to give props to only a small handful of peeps at "ThePlanet" for helping get the server back online, I'd like to say "Thanks" to all that helped, and "Bugger Off" to those that didn't do shite.

To better explain, The Ninjalane server had some major issues, we had a hunch as to what was wrong but needed The Planet tech support to actually preform the fix. The "approved" way to speak with tech support is thru their support ticket system so I clearly spelled out what was happening and how I figured it could be fixed. After waiting for an hour the ticket gets assigned to someone and about 30min after that the ticket was closed. BUT the server was still broken!! So once again another ticket was opened and yet another couple hours went by, this went on for a good many many hours with the response time ranging between 45min and 2.5hours. Needless to say the whole process really licked bawls.

Around 12:00pm local time (the next day) I finally convinced a tech to check out the server claiming that it was not responsive and needed urgent attention. Off an on he worked on the server until coming to the conclusion that it couldn't be fixed and made a suggestion as to what the next course of action would be. From there things went smooth except for the hour-long wait time between ticket responses.

I must say I love what The Planet does, service is great (when you can get ahold of someone), the price is right, and polices are in place to help the customer. Though when it comes to larger issues needed urgent attention the response time stinks.

Related Web URL: http://www.ninjalane.com